PRIVACY POLICY
Introduction
Your privacy and data is important to us here at Castle Environmental.
This privacy policy clarifies our approach towards the principles of privacy.
Please read this privacy policy carefully to understand how we handle your information. If you do not agree to this privacy policy, please do not access the website or use our services.
If you want to identify our data processors, please see ‘Data Processors’ below.
Who we are & what this Privacy Policy covers
Hello! We are Castle Environmental a leading supplier of specialist waste treatment, disposal and recycling services.
This Privacy Policy applies to information that we collect about you when you access our website located at www.castle-environmental.co.uk to utilise the services we provide via our website.
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
What information we collect
Information you provide to us
In terms of the personal information we collect via this website:
Your contact details: in order to process your enquiry; provide you with our events and experience consultancy services; and process your product orders
Communications With Us: you may also provide us information when you communicate with us about an enquiry
Information we collect automatically
Log Information: we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our website
Usage Information: We collect information about your usage of our website. For example, we collect information about what happens when you use our website (e.g., page views) along with information about your device (e.g., screen size, name of mobile network, and mobile device manufacturer). We use this information to, for example, provide our services to you, as well as get insights on how people use our services, so we can make our services better
Geolocation Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our services from certain geographic regions
Public Social Media Posts: We may collect public posts to social media platforms that specifically mention our services and products via our handles
Information we collect through our services
We also get information from you that you input and include when you use our services. For example, any information that you submit to our events and experiences consultants.
How and why we use your information
Purposes for using information
We use information about you as mentioned above and for the purposes listed below:
To provide our services, for example, to plan and organise your event or experience
To further develop and improve our services, for example by adding new events and experiences that we think our customers will benefit from
To monitor and analyse trends and better understand how users interact with our services, which helps us improve our services and make them more effective
To monitor and prevent any problems with our services, protect the security of our services and protect the rights and property of Castle Environmental and others
To communicate with you, for example through an email, about offers and promotions offered by Castle Environmental and others we think will be of interest to you, solicit your feedback, or keep you up to date on Castle Environmental and our services and products
To personalise your experience using our services and target our marketing messages to groups of our users for example, those who have engaged with our services or purchased a product
When and how we share personal data
Purposes for using information
We do not sell our users' private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards in place to protect your privacy:
Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them
Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our services to you, those that assist us with our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them
Legal Requests: We may disclose information about you in response to a court order, or other governmental request, including to meet national security or law enforcement requirements
To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Castle Environmental, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay
Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our project by another company, or in the unlikely event that Castle Environmental closes down, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy
With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorise us to do so.
Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our services.
Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users
Where we store and process personal data
We store and process your personal data in a secure manner using up to date technology
How long we keep your personal data for
We keep your data as long as is necessary to deliver our events and experiences services to you
We keep your data on file in case you want to engage our services further in the future
Children's Privacy
Our website and the services are not intended for general audiences and not for children under the age of 16. No one under age 16 may provide any personal information on the website or through the services. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this website or through the services. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us
Your rights in relation to personal data
Under the GDPR, we respect the right of data subjects to access and control your personal data
You have rights in respect of:
Access to personal information
Correction and deletion
Withdrawal of consent (if processing data on condition of consent)
Data portability
Restriction of processing and objection
Lodging a complaint with the Information Commissioner’s Office
To exercise your rights, please contact us
Legal bases for use of your information
The legal bases for using your information as set out in this Privacy Notice are as follows:
Where use of your information is necessary in order to fulfil our commitments to you under our Terms of Service and/or other agreements with you or is necessary to administer our services to you
Where use of your information is necessary for compliance with a legal obligation
Where use of your information is necessary in order to protect your vital interests or those of another person
Where use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalise your experience)
Where we have your consent, in accordance with applicable law (for example before we place certain cookies on your device and access and analyse them later on)
Other Things You Should Know
Data processors
We rely on the following third-party services to help us run our services smoothly:
GSuite (USA) – for cloud computing, productivity, and collaboration
Squarespace (USA) – to host our website
MailChimp (USA) - to send e-mails to subscribers
Use of cookies and other technologies
Cookies are small pieces of text sent to your browser when you visit a site
They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services
We use cookies on this website for the following purposes:
Performance And Analytics. Cookies help us analyse how our website is being accessed and used, and enable us to track performance of our services. For example, we use cookies to determine if you viewed a page. This helps us provide you with information that you find interesting
Third Parties. Third Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie
Opting Out. You can set your browser to not accept cookies, but this may limit your ability to use our website. The technology we use currently doesn’t respond to DNT:1 signals from browsers visiting our website. You can also opt out of receiving interest-based ads from certain ad networks here (or if located in the European Union, here)
For information about the cookies and similar technologies used on our site click here
Linking to other websites / third party content
Any links to external sites or resources does not constitute endorsement
We do not take responsibility for the content or information of any linked website
Contact and complaints
The Information Commissioner’s Office (ICO) recommends you seek to resolve any issues with the data controller initially prior to any referral to it. If you have any queries about this privacy notice or how we process your personal data, or if you wish to exercise any of your rights under applicable law, you may contact us by email.
Generally, you will not have to pay a fee to access your personal data or to exercise any of your rights, however, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.
You can contact the ICO on 0303 123 1113 or www.ico.org.uk/concerns
Document last updated: April 2021